Ping times are extremely low.  There is a major Comcast data center about 4 miles from my house, and I suspect that’s where my Internet connection ends up.

As you allude to, it’s awesome when the other server is as fast as my connection.  Apple does a good job at this; few others do.  I don’t expect I will go to 100 mbit for a while.  I really wanted fast uploads, and it is hugely awesome to have 10 mbit up.

i am interesting in what kinds of the Response ms you got from the Cable. Can image once everything is done, the only thing can complain will be not enough Harddisk Space and somebody else’s server is not fast enough.

This is another good reason to have membership to the airline clubs–the folks in the clubs can help you, too.  My Platinum credit card gets me into many clubs and also includes a Priority Pass membership, which gets me into a bunch of other clubs.

I also had my “experiences” with Vodafone (giving me a credit of 70€ for not delivering a static IP on the day I needed it) and also with Deutsche Telekom here in Germany who was not able to solve line issues for over 2 years (in the end a switch to another rate worked, because it’s using another DNS range…). What I want to say: it’s not limited to the US – or Comcast. I hear this every now and then about ANY ISP

The money is never the real issue. The problem is a company not taking any real responsibility for their actions. Comcast seems to be determined to stay that “lousy cable company” even for their potentially most loyal and lucrative business customers.

I would have to buy a T-1 or something from Verizon. The RCN guys who have come to my house to pitch switching from Comcast are downright creepy. I don’t want them in my house.

If I didn’t have Verizon Mifi for a backup, I would have been screwed that day. As it was I had to shuffle meetings and my day so I could be around for Comcast to come back out. It wasn’t how I planned to spend the day and I value my time highly.

Let me start by saying something I’ve been saying for a very long time. The so-called “broadband” and internet in the US sucks. Really, it does. Business or consumer, it doesn’t really matter at all. Heck, if this happened with my business cable in Holland they would refund the entire month and with the business DSL they would be so apologetic as to cover the remainder of the entire year for something like this happening. Not to mention, the cost here for 100+ mbps being 4 to 8 times higher and service levels being a joke!

Everyone has been telling me I should get Comcast Business Cable for my stuff. I had my doubts. Somehow everything about Comcast (including the crazy stupid f’ed-up US monopolistic pricing of what they dare call “broadband”) rubbed me the wrong way. Heck, I’d pay for Verizon FIOS if it was within the realm of possibilities but certainly had no intention of paying the insane amounts for Comcast Business Cable Internet and your recent experiences outline exactly what I had expected… call it a gut feeling. Heck, at this point I guess it means Comcast actually DID meet my expectations as how their business services are run and just how well they take care of over-paying cut-throat prices they require for it.

You know, I might suspect the techs spend that much time at your place because they needed a few extra hours to drool over the office setup and then another hour to clean up the mess they made so you wouldn’t notice the drool on the floor. I wonder how many people are going to “get it”, though. My experience is that if I bring up the really piss-poor situation about “broadband” in the US, about half the people I talk to tell me that they have the greatest internet on earth and that I should inquire about “getting a T1 line”. Makes me want to slap them up the head or kick them in the balls for not having a darn clue what speed T1 actually is and how I’ve not suffered T1 speeds for over 17 years. I bet those morons who say those things would think that the service you got from Comcast is actually “pretty neat” and “cool”. Grrrrr.Other than that, you’re damn right on the money there… at some point it doesn’t matter how nice the techs are they send out, it doesn’t matter that they try to do what is within their abilities, the company as a whole just completely FAILS in an epic way because of the way they deal with problems of this kind and how they pony up to not being able to provide what they contractually agreed on.I do, however, feel very much that my decision not to waste good money on Comcast Business was a good gut feeling. Heck, I would sooner MOVE to a Verizon FIOS area than I would spending more money on a company that is so lame that they INSULT their business customers in the way they did. If I want cheap insults I’ll shop at Wal-Mart, ok! – Stefan